Request without the app
Email hello@velunoq.com with the subject “Birivo account and data deletion”. Preferably write from your account email. If you cannot access it, explain this so we can arrange proportionate identity verification. Do not send passwords, sign-in codes, ID documents or your full budget.
Request in Birivo
Sign in and open Settings → Family budget → Delete my cloud account. Confirm the account and associated-data deletion request. A receipt confirms intake; it does not mean your account has already been erased.
What happens next
Requests are processed manually. We respond without undue delay and normally within one month under UK rules. Any permitted extension and its reason are explained within the applicable deadline. We explain the scope and completion timing and notify you of the outcome by email. You do not need to reinstall the app, pay a fee for an ordinary request or obtain your partner’s blanket permission to make a request.
What is removed
The request covers your authentication account, profile, invitations and associated personal information in plans, entries and history. A sole-member budget can be removed with its account. In a shared budget we review the full plan and notes to remove your personal information while considering the other member’s rights. We do not automatically erase the other person’s entire budget. Any narrowly justified legal retention or partial refusal is explained with your complaint rights.
Copies and backups
Signing out or uninstalling does not erase cloud data. Clear local personal copies separately. Exported files or copies held by another person cannot be remotely erased by Birivo. Provider logs, backups and correspondence may require separate handling; we explain any remaining retention when fulfilling the request.