Monthly subscription
This page explains cancellation and refund requests for LocalFrame Pro. The standard price is £4.99/month, with monthly renewal until cancelled. The merchant identified in checkout and your receipt handles the payment transaction. Mandatory consumer rights remain protected.
Stop future payments
Open LocalFrame → Licence & Pro → Manage subscription, then follow the hosted cancellation steps. Check the cancellation confirmation and paid-through date. Cancellation normally stops the next renewal while access continues to the end of the paid period. If you cannot reach the portal, contact hello@velunoq.com promptly.
Ask about a payment or refund
Use the payment support contact shown on your receipt, which identifies the merchant of record. You can also email hello@velunoq.com with the purchase email, date and payment reference. Do not send card numbers, passwords or licence keys. We will help locate the transaction and route the request. Cancelling a renewal does not automatically create a refund request.
Your statutory rights
Applicable consumer cancellation and withdrawal rights and remedies for faulty or misdescribed digital content remain in force. We do not apply a blanket no-refunds rule. Starting Pro or accepting general terms alone does not waive a statutory right. Any legally valid immediate-supply consent and acknowledgement must be presented separately where required; we do not treat the general terms checkbox as such a waiver. Contact payment support promptly if you wish to exercise a time-limited right.
Refund processing
Eligibility and timing depend on the applicable law, merchant purchasing terms and payment method. No extra discretionary refund window is promised here. An approved refund may affect the licence entitlement. Bank posting times vary; use the receipt’s payment support for status.
Developer contact
Mehmet Emin Ozyigit, trading as Velunoq, United Kingdom. Email hello@velunoq.com. Keep a copy of checkout information, receipts and cancellation confirmations.